Returns and Guarantee
Returns Processing Time
Refused PackagesModifying Existing Orders
Returns and Guarantee:
Your satisfaction is guaranteed on every order. We have a 15 day money back guarantee on any item returned unmodified in it's original packaging in "new" condition. New condition means blades not sharpened (unless sharpened by us), skates not used (worn wheels, etc.) tags must be on garments.
Holiday Returns. Any orders placed between November 19, and December 31, qualify for our extended Holiday Returns period. Orders placed during this time will have until January 15 or 15 days from merchandise receipt (whichever is longer) to request a return authorization.
To return an item for any reason:
You must contact us by e-mail for a return
authorization. We will issue a Return Authorization Number and shipping instructions if return criteria are met. Requests for exchanges and exchange authorization numbers must be received within 15 days of receipt of the item(s). Return the item with the original packing slip and the Return
Authorization Number which we will supply you. We cannot guarantee that we can
credit you the purchase price if you do not receive a Return Authorization number. Credit will not include shipping and handling charges.
Returns shipped freight collect will not be accepted.
Please allow 5-10 business days for your return/exchange authorization request to be processed and sent.
If the item needs to be returned due to any defects/damages that are not covered under the manufacturer's warranty, you must contact us within 15 days of delivery for a return label authorization. The return label will be sent electronically to your email address where the customer can print the label, apply to package, and take to any UPS authorized shipping locations. Products determined to be NOT defective/damaged, will either be sent back to customer, not credited, or not accepted/refused.
With few exceptions, a 20% restocking fee will be applied to all returns which do not result in an exchange. Instances were a restocking fee is not charged included shipping errors on our part or defective/damaged merchandise.
We MUST receive returns within 15 days of issuing a return authorization number. Returns received beyond that timeframe will either be charged an additional restocking fee, or will be refused.
If packages are returned to us for any reason except for shipping mistakes on our part or with our express consent, you will be charged for both inbound and outbound shipping.
You are responsible for original shipping on returns for refund, except for when we have made an error. You are responsible for return shipping for exchange. We will pay for one re-shipment on items returned for size, up to two for custom skate orders of above $200 when you order boots first for fitting (re-shipment for exchanges are the responsibility of the customer on International orders). If we make a mistake in an order, we will pay for your return shipping. CUSTOM ORDERS MAY NOT BE
RETURNED FOR ANY REASON. Custom orders include boots manufactured to order,
Twizzle skating dresses, monogrammed items, and many skate packages above $500. We will work with
you to properly size boots on high-end skate orders. See individual pages or
e-mail us for details.
You should expect to receive your refund or exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Refused Packages: Refused items, except with our express written authorization, are subject to 20% restock charge. Refused shipments will still be charged actual outbound shipping charges and any costs incurred by Skatebuys for return shipment. We strongly recommend that you make use of our Returns Policy to return unwanted orders, instead of refusing the package.
Modifying Orders Already Placed:
Due to our commitment to process orders as quickly as possible, we are unable to change, add items to, delete items from, and/or cancel any orders once they are submitted. Although we will do our best to work with you to remedy the situation, we cannot guarantee any changes on already placed orders. For more info about returns/exchanges, please see our above policy.
Notifications: We will e-mail you when your order
is shipped, if an item is back-ordered or will be drop shipped from a
manufacturer. You will be able to cancel back-ordered items without penalty at
that time. Please see details about special or custom order items in each